Order Confirmation
Once your order is placed, you’ll receive a confirmation email indicating that we have successfully received your order and pre-authorized your credit card. We will then check with our suppliers to confirm the item’s availability for immediate shipment. If your item is backordered or unavailable, we will void the pre-authorization and notify you via email. If your item(s) are in stock and ready for shipment (within five business days), we will process the charge and submit your order for shipping.
Order Shipment
For in-stock items where charges have been processed, orders typically ship within five business days from the date of purchase. Tracking information will be sent within 24 hours of shipment to the email provided during checkout. If you do not receive tracking details within six business days, please reach out to us at support@redlightbliss.com.
Shipping Policy
We currently ship within the USA only, with certain exceptions. If you’re able to complete checkout and enter a non-U.S. address, your order will be processed and shipped. Specific products are available for delivery in Canada.
Address Changes
If your order has already been processed or shipped and you need to update the address, we will do our best to accommodate this change. Please note that address changes may result in delays. Any additional charges from freight companies for address modifications will be the responsibility of the customer. This policy applies to all orders without exception.
Estimated Shipping Times
Shipping times provided are estimates only and not guarantees. While we work with our vendors to ensure timely delivery, delays may occur. If you choose to cancel an order due to a delay in shipping, you will be responsible for any associated shipping charges, warehouse storage fees, and related costs. Please note that any chargebacks due to shipping delays may result in legal liability for theft.
Shipping Options
Our standard "Curb-side Pickup" shipping is always free, with delivery expected within 5-15 business days of order submission. Additional shipping options include:
- Threshold Shipping: The item will be delivered to your porch or a sheltered area such as a garage.
- White Glove Delivery: Includes delivery to your room of choice, minor assembly, and removal of all packaging materials.
Terms of Use
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